Effective Telesales Training

effective telesales training

Course Description

This sales training course teaches delegates how to use the telephone for professional selling. Delegates will also learn how selling to people on the telephone differs from face to face selling and how because of the impersonal nature of the medium, it is easier to lose sales.

Delegates will learn how to counteract this with the preparation of scripts, effectively learning how to manage outgoing and incoming calls, with the help of voice techniques and the importance of getting through to the right people.

This course is aimed at anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. This course is not just for salespeople, the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during normal daily activities.

Course Content

Typically the Syllabus includes the following subjects:

  • The Sales Cycle
  • Maximising Productivity in a Sales Role
  • The importance of the Voice
  • Advantages and Disadvantages of the Telephone communication
  • Scripts
  • Setting Goals
  • Pre-Call Planning
  • Generating Appointments
  • Dealing with Gatekeepers / Getting through to the right people
  • Taking an incoming call
  • Voice Mail Messages
  • Closing the Sale

Course Duration

1 Day Course (6 hours)


£105.00 per candidate.

Corporate and Group discounts available, please contact the sales office for more information.

Course Outcome

Successful candidates will receive a certificate awarded by Apple Safety Services.

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