Customer Service Training

customer service training

Course Description

This customer service training course covers all the essential customer service techniques enabling you to identify your customer’s needs and keep delivering a level of service that ensures customer satisfaction, loyalty and increased profits.

Course Content

Typically the Syllabus includes the following subjects:

  • Identify what your organisation has to offer its customers.
  • Understand who your customers are, what they need and what they expect.
  • Create a positive impression on your customers and enhance the image of your organisation.
  • Choose appropriate behaviour for different customer service situations.
  • Identify methods of promoting your organisation and boosting business.
  • Deal effectively with situations where customer expectations have not been met.
  • Telephone Handling, from Greetings to Taking Messages and Phrases to Avoid
  • When and how to say NO!

Course Duration

1 Day Course (6 hours)


£105.00 per candidate.

Corporate and Group discounts available, please contact the sales office for more information.

Course Outcome

Successful candidates will receive a certificate awarded by Apple Safety Services.

Suggested progression: Telephone Skills / Time Management Basics / Selling Skills Training.

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